RETURN & EXCHANGE POLICY

Thank you for choosing YOZO. We strive to provide high-quality products and excellent customer service. If you encounter any issues with your YOZO  device, please read our return and exchange policy below to understand the steps and requirements for filing a request.

Eligibility:

  • Only products with manufacturing faults or that have been damaged upon receipt are eligible for exchange.
  • The request for exchange must be filed via email at  connect@letsyozo.com

Scenarios and Time Frames:

  1. Upon Opening the Box:
    • If your device is not working properly upon opening the box after purchase, you are eligible for an exchange.
  2. Usage Issues:
    • 7500 Puff Device / 3500 Puff Device:
      • If the device has been used and the light starts blinking and no puffs are coming out, you must file a request within 24 hours of purchase.
    • 800 Puff Device:
      • For this device, the request must be filed within 12 hours of purchase if you encounter the same issue.

Tracking Online Orders:

  • For online orders, the delivery time will be checked against the time of the complaint filing. Ensure your complaint is filed within the specified time frame based on your delivery time.

    Return and Exchange Request Form

    Customer Information:

    • Name: ___________________________________________
    • Email Address: ____________________________________
    • Phone Number: ___________________________________

    Product Information:

    • Product Name: ____________________________________
    • Purchase Date: ___________________________________
    • Order Number (if applicable): ________________________

    Issue Details:

    • Description of Issue: ________________________________
    • Date and Time Issue Noticed: _______________________
    • Attach Photos (if any): ______________________________

    Additional Information:

    • Where was the product purchased? (Online/In-store)
      • If online, provide the delivery date and time: ___________


    Customer Declaration: I declare that the information provided is accurate and true to the best of my knowledge. I understand that the exchange request will be processed based on the policy outlined above.

    Signature: ________________________________________
    Date: ___________________________________________

Instructions for Filing a Request

  1. Complete the Return and Exchange Request Form.
  2. Our customer service team will review your request and contact you with further instructions.

Thank you for your cooperation and understanding. For any further assistance, please contact our customer service at connect@letsyozo.com



YOZO reserves the right to deny any exchange requests that do not comply with the policy outlined above.